Deliver, grow and monetize customer value
Plans from helping you to make sense of your customer data to transforming your business
Customer-Value-Led-Growth
Choose specific areas you want to improve or implement the complete framework
Data & Analytics
- Assessing data quality and availability
- Determining customer profitability & groth potential
- Identifying the reasons & patterns behind churn
- Advanced customer segmentation
Implementation
- Setting the right customer expectations
- Defining the ideal customer profiles
- Implementing a customer centric-onboarding
- Building a dedicated customer success program
Monetization
- Determining the most effective product value metrics
- Implementing a value-based pricing model
- Renewal, expansion and upselling processes
- Customer-success based bonus & incentive model
Controlling
- Optimizing resource distribution of CS teams
- Implementing of customer-centric metric system
- Building effective customer feedback frameworks
- Continous improvement of Data & Analytics, Strategy and Monetization
Formats
Keynotes
starting at
EUR 2.000 (1h)
Workshops
starting at
EUR 2.000 (1,5h)
Consulting
starting at
EUR 5.000/m
Start your Transformation
Ready to turn customer success into a goldmine?