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Turn Customer Success into a growth engine.

Unlock your full growth potential.

Most SaaS companies are leaving 90% of revenue on the table because they are failing their customers. I help CS teams build the skills and knowledge they need to deliver, grow, and monetize Customer Value. 


Working at companies like:


Goodbye Churn. Hello Growth.

Customer Success Teams need to master these 9 core competencies to succeed in 2024 and beyond. 

  • Customer Discovery

    Determining the education and training customers need.

  • Demonstrating Value

    Communicating the ROI in a way that resonates with the customer.

  • Effective Prioritization

    Distributing your resources according to impact and outcomes.

  • Success Plan Design

    Building dedicated roadmaps from status quo to desired outcome.

  • Data Storytelling

    Building a 360° view to understand the customer journey at every point.

  • Performance Tracking

    Understanding what works, what does not and why.

  • Program Design

    Creating the content and services building customer skills and knowledge.

  • Analyzing Churn

    Understanding the root causes why customers are leaving.

  • Monetizing Value

    Turning customer value into renewals, expansions/upsells and referrals.

Here's how I can help

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Who is it for?

Customer Success Professionals who want to grow their impact, career, and salary through. Don’t know where to start? Sign up for my free newsletter and test the waters.