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Are you a dedicated and ambitious CSM struggling to make an impact?

  • Your workdays are centered around working through your inbox?
  • You feel stuck in your personal and professional growth?
  • You put in a lot of effort but the results don't reflect it?
  • Your customers are leaving left and right?
  • You are not getting the recognition and compensation you deserve?

The CSM Operating System gives you everything you need to unlock your full potential.

  • From having a bunch of random tactics to a repeatable system leading customers to success.
  • From feeling exhausted and frustrated to empowered and thriving.
  • From spending your days putting out fires to delivering value with every interaction.
  • From optimizing vanity metrics to becoming a growth engine.
  • From dispensable random employee to highly regarded asset.


The CSM Operating System

A unique program designed to create tangible results for your customers and your company. 

Part 1

Identifying Customer Value

Part 2

Operationalizing Customer Value

Part 3

Delivering Customer Value

Part 4

Measuring Customer Value

Part 5

Demonstrating Customer Value

Part 6

Monetizing Customer Value

What Alumni's Say

Join 100+ students working at companies like


All prices excl. VAT.


Create tangible Results lightning fast.
  • 40 Video Lessons
  • 13 Notion Workbooks
  • Bonus Content
  • Community Access


Accelerate your Growth.
  • Everything in Standard
  • 3x 1:1 Sessions (€ 750 Value)
  • Unlimited Support


Scale your Growth with Confidence.
  • Everything in Standard
  • 6x 1:1 Sessions (€ 1500 Value)
  • Unlimited Support

*Living in a low-income country? Reach out and get your Purchase Parity discount.