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Deliver, grow and monetize customer value

Plans from helping you to make sense of your customer data to transforming your business

Customer-Value-Led-Growth

Choose specific areas you want to improve or implement the complete framework

Data & Analytics

  • Assessing data quality and availability
  • Determining customer profitability & groth potential
  • Identifying the reasons & patterns behind churn
  • Advanced customer segmentation

Implementation

  • Setting the right customer expectations
  • Defining the ideal customer profiles
  • Implementing a customer centric-onboarding
  • Building a dedicated customer success program

Monetization

  • Determining the most effective product value metrics
  • Implementing a value-based pricing model
  • Renewal, expansion and upselling processes
  • Customer-success based bonus & incentive model

Controlling

  • Optimizing resource distribution of CS teams
  • Implementing of customer-centric metric system
  • Building effective customer feedback frameworks
  • Continous improvement of Data & Analytics, Strategy and Monetization

Formats

Keynotes

starting at

EUR 2.000 (1h)

Workshops

starting at

EUR 2.000 (1,5h)

Consulting

starting at

EUR 5.000/m

Start your Transformation

Ready to turn customer success into a goldmine?

Book A Strategy Call
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