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Raising the Bar
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How to identify your Ideal Customer
Proactively improve the quality of your portfolio for better outcomes.

How to sustainably eliminate Churn
Follow a structured approach to solve the root causes of churn.

How to effectively detect Churn Risks
Stop losing customers to churn that allegedly happens without warning.

Need-based Customer Segmentation
Group your customers around key success criteria and improve your performance.

How to identify Customer Value
Understand the outcomes driving customer retention and growth.

How to scale your Content & Services
Automate your inputs with a structured approach to avoid quality losses.

How to build dedicated CS Plans
Outline the steps customers need to take to accomplish their goals.

How to turn QBRs into strategic Assets
Lead strategic conversations that create impact and delight.

Effective Customer Onboarding
Deliver quick wins to get your customers’ buy-in for the long game.

Demonstrating Value to Customers
Show all stakeholders how they benefit from working with you and your product.

Customer Problem Discovery
Understand the root causes of what’s keeping your customers up at night.

How to build an effective CS Program
Enable customer excellence through targeted content and services.

How to monetize Customer Value
Secure retention, identify growth opportunities and capture word of mouth.
Ready to deliver, grow and monetize value?
Build the skills and knowledge that make the difference between average and world-class CSM.