Solve your mission-critical challenges with our Premium Resources
Detect hidden churn risks, demonstrate value to stakeholders, build accurate success plans and more with our dedicated guides.
Raising the Bar
Discover the proven framework to become a top performing CSM.
Visual Content Library
Get access to 46 strategies and tools for easy digestion and application.
13 Guide Powerpack
Get access to all 13 dedicated Guides and save 45% off the single price.
How to identify your Ideal Customer
Proactively improve the quality of your portfolio for better outcomes.
Plugging the Hole
How to reduce Churn to an all-time Low and keep it there.
How to effectively detect Churn Risks
Stop losing customers to churn that allegedly happens without warning.
Need-based Customer Segmentation
Group your customers around key success criteria and improve your performance.
How to identify Customer Value
Understand the outcomes driving customer retention and growth.
How to scale your Content & Services
Automate your inputs with a structured approach to avoid quality losses.
How to build dedicated CS Plans
Outline the steps customers need to take to accomplish their goals.
How to turn QBRs into strategic Assets
Lead strategic conversations that create impact and delight.
Effective Customer Onboarding
Deliver quick wins to get your customers’ buy-in for the long game.
Showing up strong
How to effectively demonstrate value to your customers.
Peeling the Onion
How to identify your customers problems and why they exist.
How to build an effective CS Program
Enable customer excellence through targeted content and services.
How to monetize Customer Value
Secure retention, identify growth opportunities and capture word of mouth.
Ready to deliver, grow and monetize value?
Build the skills and knowledge that make the difference between average and world-class CSM.