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New perspectives on
customer success

Find my latest insights, thoughts and strategies dedicated to help you seize untapped growth opportunities.

 

Overview

11 Things To Kick-Ass In Customer Success The demand for customer success managers in SaaS is growing constantly. Customer expectatings have never …

Why Product Usage Monitoring Is Pointless If I would drew up a list with the most common customer success practices monitoring customer …

How To Get Your Onboarding Right More is better. That would sum up the mantra the SaaS world lives by. How many …

The Untold Story of Inverse Churn I can read thoughts. Right now, you are thinking: What the hell is Inverse Churn Am …

Customer Success Is a Growth Function There are still a lot of misconceptions about what customer success is all about in the …

How to perform a SaaS growth strategy audit Introduction Are you doing the right things the right way? Time to find out …

Why user-based pricing sucks for SaaS Introduction User-based pricing is one of the most popular pricing strategies in SaaS. It’s easy to …

SaaS market segmentation for value-based prices and profitable growth Introduction How do you grow your business as fast as possible? The answer …