New perspectives on
customer success
Find my latest insights, thoughts and strategies dedicated to help you seize untapped growth opportunities.
Overview
11 Things To Kick-Ass In Customer Success The demand for customer success managers in SaaS is growing constantly. Customer expectatings…
Why Product Usage Monitoring Is Pointless If I would drew up a list with the most common customer success practices…
How To Get Your Onboarding Right More is better. That would sum up the mantra the SaaS world lives by.…
The Untold Story of Inverse Churn I can read thoughts. Right now, you are thinking: What the hell is Inverse…
Customer Success Is a Growth Function There are still a lot of misconceptions about what customer success is all about…
How to perform a SaaS growth strategy audit Introduction Are you doing the right things the right way? Time to…
Why user-based pricing sucks for SaaS Introduction User-based pricing is one of the most popular pricing strategies in SaaS. It’s…
SaaS market segmentation for value-based prices and profitable growth Introduction How do you grow your business as fast as possible?…