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New perspectives on
customer success

Find my latest insights, thoughts and strategies dedicated to help you seize untapped growth opportunities.

 

Overview

How To Get Your Onboarding Right More is better. That would sum up the mantra the SaaS world lives by. How many …

The Untold Story of Inverse Churn I can read thoughts. Right now, you are thinking: What the hell is Inverse Churn Am …

Customer Success Is a Growth Function There are still a lot of misconceptions about what customer success is all about in the …

How to perform a SaaS growth strategy audit Introduction Are you doing the right things the right way? Time to find out …

Why user-based pricing sucks for SaaS Introduction User-based pricing is one of the most popular pricing strategies in SaaS. It’s easy to …

SaaS market segmentation for value-based prices and profitable growth Introduction How do you grow your business as fast as possible? The answer …